This guide is technical help to understand the rules, not legal advice. Check the official source for your situation, or ask a lawyer when you are unsure.
The legal guarantee notice
Directive (EU) 2024/825 and Implementing Regulation (EU) 2025/1960 created a harmonised notice that tells customers about their legal guarantee of conformity: at least two years, free repair or replacement, and in some cases a price reduction or a refund. Every trader that sells goods to consumers has to show it prominently.
- Use the official artwork in the customer's language. It is in colour and may not be edited.
- Show it before the customer is bound by the order, for example on product pages or in the checkout.
Dates by country
| Where | What applies | Applies from | Legal basis and official source |
|---|---|---|---|
| EU-wide | Harmonised legal-guarantee notice | Directive (EU) 2024/825; Implementing Reg. (EU) 2025/1960, Annex I Official source | |
| EU-wide | Durability guarantee label before order button | Directive 2011/83/EU Arts. 6(1)(la), 8(2) as amended; Impl. Reg. (EU) 2025/1960, Annex II Official source | |
| EU-wide | New pre-contract information items | Directive 2011/83/EU Art. 6(1)(g),(lc),(u),(v) as amended by 2024/825 Official source | |
| EU-wide | Guarantee extended 12 months after repair | Directive (EU) 2024/1799 amending Directive 2019/771, Art. 10(2a) Official source |
The notice heading in each language
The notice comes as official artwork in every EU language. Use the version in your customer's language.
| Language | Heading of the notice |
|---|---|
| English | Legal guarantee |
| Deutsch | Gesetzliche Gewährleistung |
| Français | Garantie légale |
| Italiano | Garanzia legale |
| Nederlands | Wettelijke garantie |
The durability label
The label is only needed where the producer offers a commercial guarantee of durability that covers the whole product for more than two years at no extra cost, and tells you about it. The label shows the number of years and the producer. In a shop it can sit behind a smaller nested display, and it has to appear before the order button.
Only three fields of the label may be filled in: the number of years, the producer's name or trademark, and the model.
More new information since the same date
The same directive adds pre-contract information where it exists: environmentally friendly delivery options, how long the producer provides software updates, and the repairability score or information about spare parts and repair.
Separately, the Right to Repair Directive (EU) 2024/1799 applies from : when a customer chooses repair under the legal guarantee, the guarantee period is extended once by 12 months.
Common mistakes
- Retyping the notice as text, or changing its colours or layout. The artwork has to stay as published.
- Showing the notice only in the terms and conditions, where customers rarely see it before they order.
- Showing the durability label for products without such a guarantee from the producer.
- Mixing up the legal guarantee with the shop's own voluntary warranty.
How Shopproof helps
The free Shopproof app for Shopify and plugin for WooCommerce show the official notice in the customer's language, and the durability label with the years and producer you enter, on product pages and before the order button. The Shopify app and the WooCommerce plugin are in store review now, and the list below gets an email on launch day. The Shopware plugin can be downloaded today.
Official sources
- eur-lex.europa.eu: Directive (EU) 2024/825; Implementing Reg. (EU) 2025/1960, Annex I; Directive 2011/83/EU Arts. 6(1)(la), 8(2) as amended; Impl. Reg. (EU) 2025/1960, Annex II
- eur-lex.europa.eu: Directive 2011/83/EU Art. 6(1)(g),(lc),(u),(v) as amended by 2024/825
- eur-lex.europa.eu: Directive (EU) 2024/1799 amending Directive 2019/771, Art. 10(2a)
Questions or corrections
Have a question about your shop, or spotted something out of date in this guide? Email us at hello@shopproof.app. We read every message and use good questions to improve the guides. We cannot give legal advice.
Checked against Shopproof rules data 0.9.0 on 2 November 2026. Rules we are still checking are left out.